Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) are a binding agreement between you and Sinquery LLC DBA VylintShield (“VylintShield,” “we,” “us,” or “our”), which operates the Service.

By accessing or using VylintShield's compliance documentation and readiness platform and related services (collectively, the “Service”), you (“User” or “you”) agree to be bound by these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, do not use the Service.

2. Service Description

VylintShield provides a cloud-based compliance documentation and audit-readiness platform that helps organizations prepare the documentation required for SOC 2, ISO 27001, HIPAA, and other regulatory frameworks. The Service includes:

• Automated compliance documentation and policy template generation
• Policy and procedure management
• Compliance assessment and gap analysis workflows
• Audit-readiness document packages and PDF export
• An AI compliance assistant in the customer portal, available on the Pro plan, that answers questions about your frameworks, controls, and documents

VylintShield reserves the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Accounts and Registration

3.1 Account Creation

To access the Service, you must create an account and provide accurate, complete information. You are responsible for keeping account information up to date.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at security@vylintshield.com if you suspect unauthorized access to your account.

3.3 Authorized Users

Each subscription covers the number of authorized users included in the plan you selected at checkout, or in an executed Order Form if you purchased under one. You may not share login credentials between individuals.

4. User Responsibilities

You agree to:

• Use the Service only for lawful purposes and in compliance with all applicable laws and regulations;
• Provide accurate and complete information in connection with the Service;
• Not attempt to gain unauthorized access to any part of the Service or related systems;
• Not use the Service to store or transmit unlawful, harmful, defamatory, or infringing content;
• Not reverse-engineer, decompile, or attempt to derive source code from the Service;
• Not use the Service to benchmark or develop a competing product without our prior written consent.

5. Payment and Refund Policy

5.1 Fees

Certain features of the Service require a paid subscription. Current pricing, billing frequency, and the total amount charged per billing period are available at vylintshield.com/pricing and are shown again on the checkout page before you confirm payment. All fees are in USD and exclusive of any applicable taxes.

5.2 Billing and Automatic Renewal

Your subscription term, billing frequency, and total charge are the ones displayed on the checkout page at the time you subscribe. Subscriptions billed for a term longer than one month are charged in full at the start of each term.

You may cancel at any time. Cancellation is available at any time from your account settings in one step, without contacting us and without any advance-notice period. Cancellation takes effect at the end of your current paid term; you keep access for the remainder of that term and are not charged again, unless you elect the pro-rata refund described in Section 5.4. See Section 12.1.

For subscription terms of one year or longer, we will send a renewal reminder to your account email address at least 15 days before the renewal date, stating the renewal date, the amount that will be charged, and how to cancel.

Fees for a subscription term remain payable even if a payment fails. Any access we provide while a payment is outstanding, including during a grace period under Section 12.2, is not a waiver of the amount due.

5.3 Payment Processing

Payments are processed by Stripe, a third-party payment processor. By providing payment information, you authorize VylintShield to charge your payment method through Stripe for all fees due. VylintShield does not store your raw payment card numbers; all payment data is handled by Stripe in accordance with its own terms and privacy policy.

5.4 Refunds — No Refunds After Questionnaire Completion

For the purposes of this section, your compliance documentation is delivered when VylintShield first makes a completed compliance document available to your organization in the platform. References in these Terms to completing the compliance questionnaire mean the same event.

All sales are final once you have completed the compliance questionnaire.

Specifically:

• No refunds after questionnaire completion: Once you have paid your subscription fee and completed the compliance questionnaire in the platform, your compliance documentation has been generated and the service has been fully delivered. No refund will be issued from that point forward, regardless of whether you have downloaded the documents, submitted them to an auditor, initiated a certification process, or achieved certification. The completion of your questionnaire is the trigger point for delivery — the product has been provided.
• Terms shorter than one year: If you subscribe to a plan whose billing term is shorter than one year, no refund is issued for a partial period used.
• Annual subscriptions: No refunds are issued once your compliance documentation has been delivered. If you cancel before it has been delivered, you may choose either (a) to keep your access for the remainder of the term you have already paid for, with no refund, or (b) to end your access and receive a pro-rata refund of your prepaid fee. To choose (b), email support@vylintshield.com within 30 days after the date you submit your cancellation in the platform; if we do not receive that email within those 30 days, option (a) applies and your access continues to the end of your paid term. If you choose (b), your access ends on the date we receive your email rather than at the end of your paid term, and your refund is calculated by calendar day: the fee you paid for that term, multiplied by the number of days remaining in the term after the date we receive your email, divided by the total number of days in the term, rounded to the nearest cent. For example, if 300 days of a 365-day term remain after that date, your refund is 300/365 of what you paid for that term — about 82%. The calculation is by calendar day only: it is not increased because no compliance documentation had been delivered to you, and it is not reduced by how much of the Service you used.
• Platform failure exception: If VylintShield’s platform experiences a confirmed technical failure that prevents your completed questionnaire from generating any documentation, you may contact support@vylintshield.com to request a re-generation of your documents. If VylintShield is unable to re-generate your documentation within a reasonable time due solely to a platform defect, VylintShield may, at its sole discretion, issue a pro-rata refund for the affected subscription period. This exception does not apply to user error, incomplete questionnaire responses, or third-party integration failures.
• VylintShield-initiated termination: If VylintShield terminates your account without cause before your compliance documentation has been delivered, you will receive a pro-rata refund of your prepaid fee. That refund is calculated by calendar day on the same basis as the annual-subscription bullet above, measured from the date the termination takes effect, and you do not need to request it.

5.5 Price Changes

VylintShield may change subscription pricing with 30 days’ notice before your next renewal date. Continued use after the effective date constitutes acceptance of new pricing.

5.6 Taxes

All fees are exclusive of taxes. You are responsible for any sales, use, value-added, goods-and-services, excise, or similar taxes, levies, or duties imposed by any taxing authority on your purchase or use of the Service, excluding taxes based on VylintShield’s net income, property, or employees. If VylintShield is required to collect or remit any such tax, that amount will be added to the fees and charged to your payment method. If you are exempt from any such tax, you must provide a valid exemption certificate before the applicable charge; exemption is applied prospectively only and does not entitle you to a refund of amounts already charged.

6. Intellectual Property

6.1 VylintShield IP

The Service, including all software, designs, text, algorithms, and documentation, is owned by VylintShield and protected by intellectual property laws. These Terms do not transfer any ownership rights to you.

6.2 Your Content

You retain ownership of all data, content, and information you submit to the Service (“Your Content”). You grant VylintShield a limited license to host, process, and display Your Content solely to provide the Service to you.

6.3 Feedback

You may choose to submit ideas, suggestions, or feedback about the Service. By doing so, you grant VylintShield a perpetual, royalty-free license to use that feedback without restriction or obligation to you.

7. Third-Party Services

The Service uses third-party providers to operate, including Vercel (hosting), Neon (managed database hosting), Anthropic (the AI compliance assistant), Resend (transactional email), and Stripe (payment processing). The current list, and the data each provider receives, is published at Privacy Policy §3, which controls if the two ever differ. Your use of those services is subject to the applicable third-party terms. VylintShield is not responsible for third-party services, their availability, or data practices. Stripe is VylintShield’s payment processor; Stripe’s terms and privacy policy govern all payment transactions.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, VYLINTSHIELD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

VYLINTSHIELD DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR SPECIFIC COMPLIANCE REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; OR (C) ANY DEFECTS WILL BE CORRECTED.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• VYLINTSHIELD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.
• VYLINTSHIELD WILL NOT BE LIABLE FOR ANY CLAIM ARISING FROM YOUR FAILURE TO ACHIEVE, MAINTAIN, PASS, OR RETAIN ANY COMPLIANCE CERTIFICATION, AUDIT RESULT, OR REGULATORY APPROVAL, REGARDLESS OF WHETHER YOU USE OR HAVE USED THE SERVICE.
• VYLINTSHIELD’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATION OF LIABILITY EXCLUSIONS; IN SUCH CASES, THESE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Indemnification

You agree to indemnify and hold harmless VylintShield and its officers, directors, employees, and agents from any claims, damages, losses, and costs (including reasonable attorneys’ fees) arising from: (a) your use of the Service in violation of these Terms; (b) Your Content; (c) your violation of any third-party rights; or (d) any claim by you or any third party that VylintShield was responsible for your failure to achieve, maintain, or pass any compliance certification, audit result, or regulatory approval.

11. Compliance Responsibility

You acknowledge and expressly agree that:

1. VylintShield’s Service is limited to the creation and delivery of compliance documentation and readiness tools.
2. VylintShield does not perform compliance audits, issue certifications, or act as a certification body.
3. Achieving formal compliance certification is entirely your responsibility and requires you to engage an independent, accredited third-party assessor or certification body at your own cost.
4. VylintShield makes no guarantee, representation, or warranty that your use of the Service will result in you achieving, passing, or maintaining any compliance certification.
5. Your failure to achieve, maintain, or pass any compliance certification does not constitute a failure of VylintShield’s Service, and you waive any claim against VylintShield based on such failure.

12. Termination

12.1 By You

You may cancel your subscription at any time, in one step, from your account settings. You do not need to call us, email us, or give advance notice. You may also cancel by contacting support@vylintshield.com if you prefer. Cancellation takes effect at the end of your current paid term: you keep full access until that date, and your subscription does not renew. No refunds are issued for compliance documentation already generated or delivered. If you cancel before your compliance documentation has been delivered, Section 5.4 lets you choose instead to end your access early and receive a pro-rata refund.

12.2 Non-Payment

If a renewal payment fails, we will notify you and your subscription enters a grace period during which your access continues. If payment is still not received when the grace period ends, we may suspend your access to paid features. The current grace period length is stated on your subscription page in the portal and will not be less than 14 days. If we shorten it, the change applies to your account only from your next renewal after we notify you.

Suspension is not termination. We will not terminate your account or delete Your Content for non-payment until at least 15 days after we notify you that your access has been suspended. Until then, you may restore your access at any time by updating your payment method, and nothing is deleted.

12.3 By VylintShield

We may suspend or terminate your access if you: (a) materially breach these Terms and fail to cure within 30 days of notice; (b) fail to pay fees, subject to Section 12.2; or (c) engage in conduct that poses a security risk or legal liability to VylintShield or other users.

12.4 Export of Your Content

The compliance documentation you generate is yours. Before your paid access ends — whether by cancellation, suspension, or termination — you may export your generated documents from the portal. We recommend exporting before your term ends, because access to the portal, including export, requires an active or in-term subscription.

If your access has already lapsed and you still need a copy of your generated documents, email support@vylintshield.com within the retention window described in our Privacy Policy and we will provide an export.

12.5 Effect of Termination

Upon termination, your access to the Service ends. Retention and deletion of Your Content after termination are governed by Section 4 of our Privacy Policy, which also describes how to request deletion. Sections 6.1, 8, 9, 10, 11, and 14 survive termination.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wyoming without regard to conflict-of-law rules. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts in Cheyenne, Wyoming.

14. General

14.1 Entire Agreement

These Terms, together with any executed Order Form and our Privacy Policy, constitute the entire agreement between you and VylintShield regarding the Service.

14.2 Changes to Terms

VylintShield may update these Terms with 30 days’ notice (by email or in-app notification). Continued use after the effective date constitutes acceptance.

14.3 Severability

If any provision is held invalid or unenforceable, the remainder of the Terms continues in full force.

14.4 No Waiver

Failure to enforce any right under these Terms is not a waiver of that right.

14.5 Contact

For questions about these Terms, contact us at:

Sinquery LLC DBA VylintShield
Email: legal@vylintshield.com

14.6 Notices to Us

Any notice you are required or permitted to give us under these Terms — including notice of a breach to be cured under Section 12.3 and any response to a notice of failed payment under Section 12.2 — must be in writing and sent to legal@vylintshield.com. Notice is effective when we receive it, or on the next business day if we receive it after 5:00 p.m. Mountain Time, on a weekend, or on a U.S. federal holiday.

Email alone is sufficient. We do not require you to send a paper copy, and we will not treat a notice as ineffective because it was sent only by email. If you also wish to send a copy by mail, address it to Sinquery LLC DBA VylintShield, 1309 Coffeen Ave, Sheridan, WY 82801. A mailed copy is optional: it does not replace the email, and it does not change when notice is effective, which is determined by the email under the paragraph above.

Sinquery LLC DBA VylintShield — Making compliance documentation less painful.